City of Sault Ste. Marie Updates Website
After 20 years, the City of Sault Ste. Marie has launched a new website, boasting a "fresh look, faster access, and easier navigation" that simplifies connecting with City services.
The website is organized around central themes of live, work, play, and government, similar to other municipalities like Sudbury.
However, a notable difference is the absence of a 311 Customer Service Management system, a dedicated municipal telephone number used in other Ontario cities to route non-emergency calls for municipal services.
- A 311 CRM (Customer Relationship Management) system helps manage and analyze interactions with current and potential customers.
A "fresh look, faster access, and easier navigation" makes connecting with City services simpler.
The new website aims to provide a user-friendly experience, but the lack of a 311 system sets it apart from other municipalities.
Author's summary: Sault Ste. Marie's new website lacks a 311 system.
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