Putting AI agents to work in IT

Transforming IT Workflows with AI Agents

Agentic AI and GenAI are driving changes in day-to-day IT workflows and operating models, leading to more efficient, responsive, and innovative IT.

According to PwC's AI Agent Survey,

75% of respondents believe AI agents will reshape the workplace even more than the Internet did in the past
.

IT organizations are at the forefront of AI agent adoption, with 53% of respondents using the technology in their IT and cybersecurity functions to cut software development cycle times and reduce production errors.

Author's summary: AI agents revolutionize IT workflows.

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CIO CIO — 2025-10-17

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