Telco Inaction Leads to Rising Consumer Complaints
More Australians are experiencing issues with unreliable mobile services and increasing telco bills, resulting in a rise in complaints.
New data from the Telecommunications Industry Ombud (TIO) shows that complaints to the regulator increased to 57,592 in the last financial year, a 1.6% increase from the previous year.
The complaints, which came from 89% residential and 11% small business consumers, were primarily related to unreliable mobile services and financial stress.
“We’re seeing more people struggle with mobile services. People are telling us they can’t use their mobile services, and they’re also telling us they’re struggling to pay to keep them connected,”
said Ombud Cynthia Gebert. Despite steady complaint levels, Gebert acknowledged that more needs to be done to prevent recurring issues.
The TIO’s latest annual report highlights the persistent problems faced by consumers each year.
Author's summary: Telco complaints rise due to unreliable services.