Response to NAO's Report on Faulty Insulation
The Head of Consumer Protection Policy at Which? stated:
This is a damning indictment of a failed scheme, where poor oversight has allowed rogue traders to cause huge damage to people’s homes and lives.Schemes like these have a critical role in tackling fuel poverty and improving the warmth and comfort of homes.
The government must take action to swiftly rectify the damage done to every affected household and ensure there is no repeat of this scandal by putting in place robust consumer protections and effective oversight.
- The government should learn the wider lessons from what has happened.
- Ensure that all households having work done to improve their insulation are confident that their installers are properly qualified and able to resolve any issues that may arise.
Author's summary: Which? responds to NAO's report on faulty insulation scandal.