Could We Radically Redesign Homelessness Services Around Outcomes? (SSIR)

Radical Redesign of Homelessness Services

The current system for addressing homelessness in the US is broken, with cities spending more on services each year, yet homelessness continues to rise, and public frustration grows.

According to experts, the issue lies in trying to solve too many problems at once with a system that is not equipped to handle any of them effectively.

A New Approach

A thought experiment by the Harvard Kennedy School Government Performance Lab (GPL) explores the possibility of radically redesigning the way communities serve people with severe mental illness living on the streets.

This approach draws on the lab's work with state and city leaders across the US, and looks to precedents from communities that have successfully reimagined complex systems.

What if we’re trying to solve too many problems at once with a system built to solve none of them well?

Key Takeaways

Author's summary: Redesigning homelessness services around outcomes could be the key to solving this complex issue.

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Stanford Social Innovation Review Stanford Social Innovation Review — 2025-11-04

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